Cartier
Cartier Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cartier has 1.8 star rating based on 46 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Beautiful items, Beautiful jewelry, Look of the product.
Cons: Customer service, Everything so far, Poor quality.Recent recommendations regarding this business are as follows: "Good luck trying to reach a billion dollar plus company after u buy their jewelry.", "Dont buy Cartier. Its rubbish", "No comprar las pulseras love", "Herkese cartier den saat almayı tavsiye ederim gerçekten güzel bir saat", "Be careful dealing with Cartier".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cartier has 1.8 star rating based on 46 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Beautiful items, Beautiful jewelry, Look of the product.
Cons: Customer service, Everything so far, Poor quality.Recent recommendations regarding this business are as follows: "Good luck trying to reach a billion dollar plus company after u buy their jewelry.", "Dont buy Cartier. Its rubbish", "No comprar las pulseras love", "Herkese cartier den saat almayı tavsiye ederim gerçekten güzel bir saat", "Be careful dealing with Cartier".
Most users want Cartier to offer a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Quiero ver si puedo cambiar unos lentes que compré
Preferred solution: Deliver product or service ordered
Scandalous guarantee ripoff
User's recommendation: Dont buy Cartier. Its rubbish
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Montreal, QuebecSaatimi satmak istiyorum
Preferred solution: Deliver product or service ordered
User's recommendation: Herkese cartier den saat almayı tavsiye ederim gerçekten güzel bir saat
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New York, New YorkIrreplaceable piece of jewelry was stolen and I would like to purchase another one
Preferred solution: A replacement piece of jewelry from 1971
User's recommendation: Good luck trying to reach a billion dollar plus company after u buy their jewelry.
Mala calidad de la pulcera
User's recommendation: No comprar las pulseras love
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCartier is committing Fraud!!
I purchased a Cartier wedding band for my husband and it was too small. Literally followed all protocol and called customer service to return the ring for an exchange- this happened in less than 72 hours.
The only thing is that their exchange was down so the only way I could get the right size was to purchase a brand new ring. I wasnt about to drop another 2k for another ring so I decided to wait for a refund before I purchased the correct size. Luckily I did because this is their scam of getting you to buy another ring. It took two weeks for them to get back with me and multiple calls as I didnt hear back immediately about my return.
They denied my return because of wear?! He literally tried it on, it didnt fit and we wanted an exchange. How is there wear and tear on the ring. I am filing complaints and will push this to the attorney general too because it is ridiculous.
I would love to see the difference on what the ring looked like before it was sent to me versus how it looked when I sent it back. I would also be interested to see what other rings returned did get accepted if any and what the difference is. This is unacceptable and fraud on the highest level.
Im so glad other people are experiencing it too and not just me. This means there is something going on here at Cartier!!
- Everything so far
- Attitude
- Terrible service
Preferred solution: Just exchange my ring for the right size!
User's recommendation: Don’t buy from them!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Laval, QuebecTerrible Customer service. Not acceptable
I'm still waiting for my watch to be returned.
I returned my Cartier watch to the address that I was advised by Fed ex. It was confirmed on Dec, 29, 2021 that the watch was received. I was told that the service department would get back to me within 7 days with the estimate cost for the repair. I never heard back for the repair, so mid January I tried contacting them by email & after 7 times, no one ever got back to me.
I called Cartier customer service 6 times, always being told someone would get back to me, no one ever did. When I left a message that i would be contacting the authorities, someone finally sent me an email telling me that the repair would be delayed till end January 2022. After contacting them again, I was told that my watch was just being buffed & should be sent out the following week, which it never was. I contacted them again & was told that for sure it would be shipped out to me the absolute latest Feb 24, 2022.
I contacted them again after I didn't receive the watch. I was now told that it would be another 2 weeks, as repairs were backed up.
This is the worst experience i've ever had dealing with a prestigious company like Cartier. They should be ashamed of themselves.
- Look of the product
- Customer service is terrible
Preferred solution: Let the company propose a solution
User's recommendation: Be careful dealing with Cartier
Customer service is horrible
Preferred solution: Let the company propose a solution
User's recommendation: Don’t buy from Cartier
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | The Bronx, New YorkI didn’t receive my order ye
Repuesto encendedor Cartier
User's recommendation: Es una inversion alta en una marca supuestamente de prestigio y no reparan tu pieza
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Vancouver, British ColumbiaTerrible Purchase Experience so far
- Beautiful items
- Terrible service
- Live chat is offered on their site but you cannot click on it
- Too expensive for such terrible customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Buy from another retailer
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerMy cartier watch needed cleaning
- Good watch
- Bad costumer service
Preferred solution: A working watch
User's recommendation: Nothing wrong with Cartier just their repair facility's
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn Policy & Customer Service
Preferred solution: Full refund
User's recommendation: Do not buy from them especially the "Love" bracelet as ity needs to be screwed on and they then claim the little screws are scratched and cannot be returned. No customer service at all. They do not do refunds and then do not return the items either.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Aventura, FloridaCartier employees punish you i *** don't agree to be assaulted with their prices
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not exchange ring due to wrong size
Preferred solution: Deliver product or service ordered
Refusal of an exchange
- Beautiful jewelry
- Time waiting on hold
- Bad costumer service
- No call backs
Preferred solution: Correct size bracelet
User's recommendation: Do not shop at Cartier
About
, , , ,
Cartier is a French company which designs, manufactures, distributes and sells jewellery and watches. It was founded by Louis-François Cartier in Paris, France in 1847. The company remained under the family control of until 1964. The company maintains its headquarters in Paris and is now a wholly owned subsidiary of Compagnie Financière Richemont SA. Cartier has a long history of sales to royalty and celebrities.?King Edward VII of England referred to Cartier as "the jeweler of kings and the king of jewelers." For his coronation in 1902, Edward VII ordered 27 tiaras and issued a royal warrant to Cartier in 1904, later similar warrants were received from Spain, Portugal, Russia, Siam, Greece, Serbia, and Belgium, etc. Cartier is well known for its exquisite jewellery and wrist watches, including the "Bestiary", the diamond necklace created for Bhupinder Singh the Maharaja of Patiala and the first practical wristwatch, the "Santos," of 1904.
Cartier is ranked 272 out of 1476 in Jewelry and Accessories category
UK
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The same thing. Never came across this appalling attitude for my entire life. The brand is now associated with fraud.
I am currently going thru the same issue. Any information or advice would be appreciated
I am going through the exact same thing . Never wore the ring and they denied my exchange.
1 month in and no returned calls.
I have filed a complaint with American Express and have a case open to get my money back. This is so unacceptable.
Any success with American Express?