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2.0

We have a Cartier Concours clock purchased probably 30 years ago in Switzerland. You need a battery for this clock to function.

It has always been difficult to find the correct batteries - the original part number was FSA MR850 which eventually became SA SR850. Just contacted Cartier customer service here in the USA and believe it or not they are unwilling / unable to provide the battery part number which will allow their clock to function. Either they are just plain lazy or do not care about their customers as surely a few minutes research would allow them to provide this information but no luck to date.

They write that their shops can provide this information which is untrue so surely with one phone call they could make a customer happy and solve their issue. Needless to say we will NEVER enter a Cartier store again or purchase any of their products.!!

Reason of review: Poor customer service.

Monetary Loss: $1500.

Preferred solution: Deliver product or service ordered.

Cartier Cons: Their attitude, No customer service.

Location: Palm Beach Gardens, Florida

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After spending considerable time on line found other Cartier customers with the same battery issue who had identified a solution using a camera battery. Purchased one to see if it worked and it did.!!

Cartier were no help and wanted their customer to ship the whole clock into their facility in order to be able to charge a substantial amount of dollars instead of assisting by providing the appropriate information when in fact the clock was always working and only needed a new battery. My comments about Cartier therefore still stand and we will never buy anything from them ever again.!!

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